Cancellations with us can be made by phone, email or in person.
Cancelation policy: £25 of the total fee is payable upfront on online booking to secure the appointment. This is non-refundable if the appointment is cancelled at anytime after booking or if no-show. Email advice are charged £25/email. This is not refundable. It is the client's responsibility to ensure that the query they submit is relevant and the question asked is answerable within reason. No refund can be made to queries that are in appropriate and have no answers.
We will always do our best to accommodate late arrivals, if you do think you will be late for your appointment please contact us and we can try to accommodate you as best we can. There may however be times when we are unable to do this, the therapy times will be reduced accordingly or rescheduled. At the description of the practitioner the cancellation policy may be applied in those situations.
There are no refunds on therapies taken, purchased products or medical consultations where therapy has taken place.