Leicester Ozone Clinic

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Leicester Ozone Clinic Cancellation Policy

 

At Leicester Ozone Clinic, we strive to provide the highest quality care with minimal waiting times. As a small clinic with only limited appointments every day, cancellations can disproportionately impact our service.  While we empathise with unforeseen circumstances, we are unable to absorb the financial impact of last-minute cancellations or missed appointments. This policy is in place to ensure fairness and to continue providing exceptional care to all clients. We kindly request your cooperation in adhering to the following cancellation policy:​

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1- Notice for Cancellations and Rescheduling

Please notify us by phone, email or in person of any intended cancellation or rescheduling at least 24 hours in advance. This allows us to offer the appointment to another patient and maintain efficient service for everyone.

 

2- Administration Fee for Cancellations

A very small deposit is required at the time of online booking to secure your appointment. While this amount is only a small portion of the overall cost, it helps ensure that bookings are appropriate and considerate of others.

 

All cancellations will incur a £5 administration charge if cancelled 24 hours or more before the appointment start time. No refund of the deposit if the appointment is cancelled within 24 hours of their scheduled time or for missed appointments. 

 

3- Missed Appointments and Late Cancellations

Appointments cancelled within 24 hours of their scheduled time, as well as missed appointments, will also be subject to the full cost of the consultation and/or treatment.

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If you arrive late and the practitioner determines there is insufficient time to complete your appointment without affecting the next client, you will still be charged 100% of the appointment fee.

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There are no refunds on therapies taken, purchased products or medical consultations where therapy has taken place. ​

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4- Special Considerations

We understand that unavoidable circumstances may arise. In such cases, special consideration may be given, but this is at the discretion of the clinic.

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Thank you for your understanding and cooperation.

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